Gift Vouchers

You will receive an e-mail with the Gift Voucher(s) attached as .pdf files - contact hello@bristoldockyards.org if, for any reason, you don't receive your voucher(s).

• Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be clearly displayed on the front of the gift voucher.
• Gift vouchers for admission tickets must be redeemed within 12 months of date of purchase. Once redeemed by the recipient, gift tickets will be valid for 12 months of unlimited revisits from that date. 
• When redeeming a gift voucher for admission tickets, a name must be given for the ticket at point of redemption to make it valid for 12 months of unlimited revisits. Once this named annual ticket has been created, it is non-transferable. After your first visit, please bring ID with you for all future visits to verify ticket ownership.

Children aged 0-3 and carers for any disabled visitor go for free. Our staff will gladly issue tickets to them on their visit date, so don't worry about adding them to your gift voucher order.

• Gift vouchers cannot be transferred between product/service types, they are valid for the product/service displayed on the front of the voucher only. As gift vouchers are purchased for a specific product or service, use of a gift voucher as part payment is not possible.

• Each gift voucher is for one use only.
• Gift vouchers cannot be used in conjunction with any special promotions or discounts.

• Replacements or refunds will not be offered for lost or damaged vouchers. Incomplete or amended vouchers are invalid and cannot be redeemed.